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Terms & Conditions

Effective Date: 29/05/2026

Vendor Terms & Conditions

  • Vendors must accurately describe their vehicles, including make, model, year, and condition.
  • Set transparent, competitive pricing.
  • Ensure listed availability is accurate.
  • Maintain vehicles regularly (cleaning, servicing).
  • Respond to customer inquiries promptly.
  • Payments are made after deducting platform commission.
  • Anti-Bypassing Clause: Vendors must not contact customers directly to bypass platform fees. Violations lead to:
    • De-listing from the platform
    • Penalties as decided by the platform

Customer Terms & Conditions

  • Bookings must be made only through the platform.
  • Prepayment required for confirmation.
  • Use vehicles responsibly and lawfully.
  • Return vehicles with the same fuel level.
  • Customers are liable for any vehicle damage.
  • Vehicle Return Policy:
    • Take a video before taking the vehicle
    • Agree to vendor's terms before taking vehicle
    • Return the vehicle in original condition
  • Anti-Bypassing Clause: Customers must not book directly with vendors. Violations lead to:
    • No insurance eligibility
    • Platform removal
    • Penalties as decided by platform

Cancellation & Refund Policy

Partial Payment(20% or 99rs Booking) (Non-Refundable): Forfeit 20% deposit/99rs, no refund.

Full Payment:

  • More than 48 hours before pickup: 85% refund (excluding platform fees)
  • 24–48 hours: 50% refund
  • Less than 24 hours: 25% refund
  • Vendor cancels or platform fails to deliver: 100% refund
  • Vehicle not delivered: Delivery fee refunded

Refunds are processed within 7 business days. No refunds for no-shows.

Platform Conditions

  • Vrhaman enables vendors to manage rentals and bookings.
  • Vrhaman is not liable for account misuse.
  • Accounts/listings may be deactivated without notice for violations.
  • Vendors are solely responsible for fulfilling bookings.

Indemnification & Liability

  • Vendors will indemnify Vrhaman for losses from fraud/negligence.
  • Vrhaman is not liable for vendor/customer damages.
  • No liability for indirect or consequential damages.