AI Customer Support Chatbot
Hackathon: post-sales support for Vrhaman
Build a smart support assistant that helps Vrhaman customers after they book a vehicle.
The mission
Build an intelligent post-sales customer support chatbot for the Vrhaman platform that helps customers after they book a vehicle.
Problems to solve
Booking status
Up-to-date answers about a booking's status.
Payments and refunds
Help with payment and refund questions.
Pickup and delivery
Help when a pickup or delivery is delayed.
Cancellations
Smooth cancellation and change requests.
Escalations
Route issues to the vendor or the support team.
Ticket creation
Create support tickets automatically.
Recommended features
- AI-powered chatbot responses
- Collect the booking ID and mobile number
- Support ticket generation
- Emergency issue escalation
- WhatsApp support redirect
- Admin dashboard for ticket management
Emergency escalation
The chatbot should recognise breakdowns and emergencies and immediately route the customer to priority human support or emergency services.
Recommended tech stack
Frontend
- React.js / Next.js
- Tailwind CSS
Backend and AI
- Node.js + Express
- OpenAI API or Gemini API
Database and hosting
- MongoDB Atlas
- Vercel / Render / Railway
Important: Build the solution as a separate web chatbot. It should not modify the existing Vrhaman customer app.